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IT Intern
Department:
Information Technology (IT)
Position Summary:
Provide exceptional customer support for computer users under a Microsoft-based environment. Use discretion and judgment to address and solve technology-related issues. Use knowledge and expertise to conduct research and coordinate efforts to solve issues by identifying Internal/External resources.
Primary Responsibilities:
- Working under direction, provide support to desktop/laptop equipment at an assigned location for hardware/software installation, maintenance, test, and upgrade procedures.
- Provide level 1 support for business systems and escalate for resolution where necessary to the proper teams.
- Execute daily processes according to policy (backups, reports, documentation, and daily routines)
- Identify, track and manage technology-related issues via the available service desk tools.
- Work closely with the MCE IT team to solve issues and improve systems performance.
- Ensure the accuracy of information and data available to end-users.
- Test hardware and software, making necessary changes to correct any issues.
- Provision new systems for associates as per the company’s established computer refresh policy.
- Swap iOS devices as needed.
- Use judgment to determine which issues need to be escalated to management, vendors or suppliers.
- Support the Company’s mission, vision, values and goals in performance of daily activities.
- Maintain high standards of housekeeping throughout the work area.
- Maintain a positive working relationship with all levels of the organization.
- Other duties as assigned.
Education, Experience, and Skills Required:
- Ability to communicate effectively at all levels
- Working familiarity with TCP/IP and networks
- Familiarity with mobile platforms, specifically iOS
- Hardware / Software setup & maintenance
- Network Printer Management
- Ability to work independently with little supervision
- Strong problem-solving skills
Other Responsibilities:
Additional Information:
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